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Shipping & Returns

Last updated August, 2020

SHIPPING POLICY

*USPS shipping is currently experiencing delays related to COVID*

Thank you for visiting and shopping at Hempbase. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time

All orders are processed and shipped within 2-4 business days (Does not include carrier shipping time). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

We do not currently ship to P.O Boxes or APO/FPO Addresses.

Orders over $100 require signature confirmation.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours

Delivery Address Changes

We do not allow for address changes or delivery changes once a tracking number has been assigned to your order.

There are no exceptions once a tracking # has been generated.

Customs, Duties and Taxes

Hempbase is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Hempbase is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If you need assistance please contact us at hello@hempbase.com

International Shipping

We currently do not ship outside the U.S

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURN POLICY

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

If a product is faulty we will work with you. Please contact hello@hempbase.com

RETURN PROCESS

To return an item, please email customer service at hello@hempbase.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Hempbase
Attn: Returns
RMA #
18575 Jamboree RD STE 600
Irvine, CA 92612
United States

Return shipping charges will be paid or reimbursed by us on qualifying returns.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Used. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:

  • Sale items are FINAL SALE and cannot be returned. (unless it falls under the exception)

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@hempbase.com